Terms of Service
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1. Acceptance and Scope
FieldAXIS (Activity eXecution and Intelligence System) is a product operated by , referred to as TezBytes, we, us, or our. These Terms of Service constitute a legally binding agreement between you and . They govern your access to and use of all TezBytes platforms and services, including FieldAXIS ONE, FieldAXIS ILP, FieldAXIS Warranty, and FieldAXIS CRM, collectively referred to as the Platform.
By accessing, registering for, or using the Platform in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to this agreement. If you do not agree with any part of these Terms, you must not access or use the Platform.
These Terms apply alongside our Privacy Policy, Refund and Cancellation Policy, Security Policy, Acceptable Use Policy, Cookie Policy, and any signed commercial proposal or agreement. In the event of any conflict between these Terms and a signed commercial agreement, the signed commercial agreement shall prevail.
2. Definitions
Throughout these Terms, certain words carry specific meanings. A Client is a business or organisation that has entered into a commercial agreement with TezBytes to access one or more of our platforms. A User is any individual granted access to the Platform by a Client, which includes administrators, managers, field representatives, and other personnel. An End Participant is a trade influencer, carpenter, painter, contractor, or similar professional enrolled in a programme managed through FieldAXIS ILP. A Workspace is the Client's dedicated environment within the Platform. A Subscription refers to the recurring payment arrangement under which the Client accesses specified products and modules. A Setup Fee is a one-time payment made in advance for onboarding, configuration, data migration, training, and go-live support.
3. Account Registration and Access
When registering for the Platform, you are required to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your account. If you become aware of any unauthorised use of your credentials or any breach of security relating to your account, you must notify TezBytes immediately.
TezBytes grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform during your active Subscription period, subject to full compliance with these Terms. This right does not constitute a transfer of ownership over any part of the Platform, its underlying technology, or its intellectual property.
4. Subscriptions, Fees, and Billing
Subscription fees are determined by the commercial agreement between TezBytes and the Client, reflecting the specific products, modules, and user count in scope. All subscriptions are billed monthly in advance, meaning each billing cycle is paid for before the period of access it covers begins. The billing date is set at the time of go-live and repeats on the same date each subsequent month.
Setup fees are one-time payments that cover the complete onboarding scope agreed for each product. They are payable in full before any implementation work begins and are non-refundable once commencement has occurred, as defined in our Refund and Cancellation Policy.
When Users are added to the platform mid-cycle, they are given immediate access and a pro-rata charge is calculated for the remaining days of the current billing cycle. This charge appears as a separate line item on the following invoice rather than requiring an immediate additional payment. When Users are deactivated, their access is removed immediately and they are not included in the billing from the following cycle. No credit or refund is issued for the portion of the current cycle during which a deactivated User had access.
All fees quoted by TezBytes are exclusive of applicable taxes. GST at 18 percent is applicable on all invoices issued by TezBytes to Indian entities under SAC code 998314 for software subscriptions and 998313 for setup and configuration services. Clients who are GST-registered may claim input tax credit on eligible invoices in accordance with applicable law.
If a payment is not received by its due date, TezBytes reserves the right to suspend Platform access following a grace period of up to 15 days from the due date. During the grace period, TezBytes will attempt to contact the Client to resolve the outstanding payment. Access is restored promptly upon settlement of all amounts due.
TezBytes reserves the right to revise subscription pricing with a minimum of 30 days' written notice to the Client before the revised pricing takes effect in their billing cycle. The setup fee applicable to an engagement is fixed at the time of signing and is not subject to retrospective revision.
5. Intellectual Property
All intellectual property comprising or underlying the Platform — including but not limited to software, source code, system architecture, design, user interfaces, methodologies, trademarks, and documentation — is owned exclusively by or its licensors. These Terms grant you no ownership interest in any part of the Platform.
All data that the Client inputs into the Platform, including dealer records, operational data, product catalogs, and end participant information, remains the property of the Client. TezBytes does not claim ownership over Client data and processes it solely for the purpose of delivering the Platform and the services associated with it.
Where a Client or User provides feedback, suggestions, or ideas relating to the Platform or its features, that feedback may be freely used by TezBytes to improve and develop its products. No obligation to compensate or credit arises from the use of such feedback.
6. Data Handling and Privacy
TezBytes processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you acknowledge and agree to the practices described in the Privacy Policy.
Clients bear sole responsibility for ensuring that their use of the Platform — including the collection, submission, and processing of End Participant data such as KYC information — complies with all applicable laws. This includes, without limitation, obtaining valid, informed consent from individuals whose personal data is submitted to the Platform before that data is submitted.
7. Confidentiality
Both parties acknowledge that in the course of the engagement, they may have access to confidential information belonging to the other — including business strategies, client data, operational methodologies, pricing, and technical systems. Both parties agree to hold such information in strict confidence and not to disclose it to any third party without prior written consent. This obligation survives the termination of these Terms for a period of three years from the date of termination.
8. Warranties and Disclaimers
TezBytes warrants that it will deliver the Platform with reasonable care and skill and that the Platform will materially conform to the description provided in the applicable commercial agreement. To the extent permitted by law, the Platform is otherwise provided on an as-is and as-available basis. TezBytes does not warrant that the Platform will be available without interruption, free from errors or defects, or that it will meet every specific requirement of the Client.
9. Limitation of Liability
To the maximum extent permitted by applicable law, TezBytes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or business interruption, arising from or in connection with the Client's use of or inability to use the Platform.
TezBytes' total aggregate liability to any Client in connection with these Terms shall not exceed the total subscription fees paid by that Client to TezBytes in the three months immediately preceding the event or circumstance giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless TezBytes, its directors, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in any way connected with your use of the Platform, your breach of these Terms, or your infringement of any third-party rights.
11. Suspension and Termination
TezBytes reserves the right to suspend or terminate your access to the Platform at any time if you breach these Terms, fail to fulfil payment obligations, or engage in any activity that poses a legal, security, or operational risk. Where the nature of the violation allows for it, TezBytes will provide notice and an opportunity to remedy the issue before suspension or termination.
Upon termination, your access to the Platform is suspended at the end of the final paid billing cycle. TezBytes will retain your workspace data for 90 days following termination, during which you may request a structured export of your data. After the 90-day window, data is moved to archive and permanently deleted within 12 months. All outstanding amounts become immediately due and payable upon termination. The provisions of these Terms relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law survive termination and remain in effect.
12. Modifications to These Terms
TezBytes reserves the right to update or modify these Terms from time to time. For material changes, we will provide at least 14 days' written notice before the changes take effect. Continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of those changes.
13. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms will first be referred to good-faith negotiation between the parties. If the dispute is not resolved within 30 days of written notice, it may be submitted to binding arbitration. Arbitration will be conducted in Bengaluru in the English language. Subject to the foregoing, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction over any matter arising from or relating to these Terms.
14. General Provisions
These Terms, together with all referenced policies and any signed commercial proposal or agreement, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior discussions, representations, and understandings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Failure by TezBytes to enforce any provision of these Terms at any time does not constitute a waiver of the right to enforce that provision in the future. You may not assign your rights or obligations under these Terms to any third party without TezBytes' prior written consent.