Dealers do not want jargon. They want to know: did you get it, do you need something from me, is it on the truck?
An order waits for a credit answer. The dealer calls the salesman; the salesman calls HQ; HQ calls finance. Three people, one question. When status lives on the order, the dealer can see "waiting for your answer" instead of "we will check."
| Before | With FieldAXIS |
|---|---|
| "What happened to my order?" calls | Status visible to dealer and HQ |
| Orders stuck in limbo | Waiting states on the board |
| HQ re-explains | Same screen for field and HQ |
Your team defines the few states that matter for your business — plain language, not an ERP diagram. The field, the dealer, and the office work from one timeline.